Dindima Wines Shipping & Returns Policy?
7 Day Policy
Dindima Wines has a 7 day policy in which we need to be notified within if you have an issue with a product purchased through us. This period will expire 7 days after the delivery date of the wine.
Where possible, Dindima Wines, will repair or replace an item that is covered by this policy. If we are unable to fulfil these options a refund will be issued.
To assist with returning the goods to Dindima Wines we ask that you package the goods adequately to ensure they are not damaged in transit and in their original packaging where possible.
There are four categories in which goods can be returned under.
These are:
Your goods have been damaged in transit (for delivery only sales)
If you believe an item you have purchased has been damaged in transit please contact us immediately, we will require you to advise us where on the product the damaged has occurred, the damage to the box and how it was packaged. If an item has been damaged in transit, we may require photos of the item and the packaging and box it came in to support your claim.
Please note if the sale is listed as a pick up sale, and either yourself or a third party collect your goods, if they are damaged in transit this is not covered by our policy.
You have received your goods and they are faulty and do not come with warranty
If you receive an item and it is faulty, we will require for the item to be returned to Dindima Wines for inspection within 14 days for wine purchased. We will inspect the item and confirm the fault. To assist us please ensure you provide as much detail as possible about the fault so we can accurately inspect the item.
Please note if the fault is not found, the item/s will be returned to you at your own cost.
If an item is faulty and has warranty, the initial step is to go through warranty. If you do not have the warranty contact details please advise us and we will be able to give you this information.
You have received the incorrect goods, or they have been misdescribed
If you believe you have received the incorrect item, or the items description was misleading please contact us immediately.
Product Specific Policy
Wine
At Dindima Wines we want to make sure you have a great online wine experience. *. If the wine is faulty, we will also offer a full refund*. Provided you contact us and return the wine claimed to be faulty within 14 days of purchase we will refund you the full invoice value*. See reference above concerning return of faulty wine.
If you require further information please contact our Customer Service Help Centre on 02 6365 3388 or email Dindima Wines on sales@dindima.com.au.
Pick Up
A priority booking saves you time when collecting your goods, as our Orange [Nashdale] warehouse will be expecting you and your goods will be ready in advance.
To make a priority booking contact Dindima Wines Customer Service on 02 6365 3388 or email Dindima Wines on sales@dindima.com.au. advising your name and invoice number, the date and time you will be collecting your goods. To ensure the priority booking can be secured, we request that you contact us 1 working day in advance.
As with any other collection, please ensure you have a copy of paid invoice and your driver's licence or photo ID. If you authorise a third party to collect your goods a copy of letter of authority together with a copy of the Drivers licence is required.
If you require further information please contact our Customer Service Help Centre on